Policies
Last updated 2 October 2026
You can cancel any time before the parcel is handed to the courier — write to us and we refund in full. Once it has shipped, it cannot be cancelled.
We do not take back or exchange a piece — not for size, fit, colour or a change of mind. Please check the size and photographs before you order, and write to us if you are unsure.
The only exception is a fault with the piece itself. If it has a defect, arrived damaged, or we sent the wrong piece, tell us within 48 hours of delivery with photographs. We replace it or refund it in full, including any return shipping.
Once the faulty piece reaches us and we have checked it, we start the refund within 3 working days. It reaches your original payment method in 5–7 working days, depending on your bank.
Email care.fashionfusion@gmail.com with your order number and photographs of the fault.